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Policies
Miles&Miles is an NCC tour company based in Rome and offers a variety of
tours and limo services published on its website (www.milesandmiles.net)
because our Terms & Conditions contain legal obligations, we encourage you
to read them carefully. They form the basis on which bookings are accepted
by Miles&Miles. All ticket reservations for Museums and guide services are
operated and provided by Mission Dream Travel (Official Tour Operator and
Travel Agent in Rome) Licence n.667 of Lazio Region, located in Via
Germanico n.45.
Unless otherwise stated, purchases made through Miles&Miles website are
subject to these Terms & Conditions; in all booking arrangements, the
person making the booking shall be deemed to have accepted these
conditions on behalf of the persons named in the booking.
No variation to these Terms & Conditions shall be of any effect unless made
in writing by and with the authority of Miles&Miles.
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TERM OF USE
By using Miles&Miles website, you agree to be legally bound by these terms,
which shall take effect immediately.
If you do not agree to be legally bound by all the following Terms &
Conditions, please do not access and/or use Miles&Miles website.
Miles&Miles may change these Terms & Conditions at any time by posting
changes online. Please review these Terms & Conditions regularly to ensure
you are aware of any changes made by Miles&Miles. Your continued use of
Miles&Miles website after changes are posted means you agree to be legally
bound by these terms as updated and/or amended.
You may not copy, reproduce, republish, download, post, broadcast,
transmit, make available to the public, or otherwise use Miles&Miles
content (inclusive of text, images, URLs, pricing information, etc.) in any
way except for your own personal, non-commercial use. You agree to use
Miles&Miles website only for lawful purposes, and in a way that does not
infringe the rights of, restrict or inhibit anyone else's use and enjoyment of
Miles&Miles
Your use of Miles&Miles website is intended for personal, noncommercial
use and/or to make legitimate requests to book the products or services
offered. You agree not to use this site to make any speculative, false or
fraudulent requests. You agree not to use robots or other automated means
to access this site, unless specifically permitted by Miles&Miles.
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PAYMENTS & CANCELLATIONS
Miles&Miles does not accept credit cards as final payments but just for
cancellations fees payments outlined below. Payment can be done at the
end of service by: Travel cheques or cash (Us dollars or Euros) Miles&Miles
will require a credit card just as a guarantee of the service with a first
charge of 5,00 Euros as control card. This amount (5,00 Euros - fiveeuros)
will be deduct at the end of your service at the final payment.
No refunds are available once a tour or service has commenced. Canceling a
booking with Miles&Miles can result in cancellation fees being applied by
Miles&Miles, as outlined below. . When canceling any booking you will be
notified via email, facsimile or telephone of the total cancellation fees.
All vouchers issued by Mission Dreams Travel for:
Event, Attraction, Theater, Show or Museum Ticket
These are non-refundable in all circumstances.
Gift Certificate
These are non-refundable in all circumstances.
Tour commencing During a Special Event Period
These are non-refundable in all circumstances. This includes, but is not
limited to, Trade Fairs, Public or National Holidays, School Holidays, New
Year's, Thanksgiving, Christmas, Easter, Ramadan.
Other Tour Products & Services
If you cancel at least 7 calendar days in advance of the scheduled departure
or commencement time, there is no cancellation fee.
If you cancel between 4 and 6 calendar days in advance of the scheduled
departure or commencement time, you will be charged a 50% cancellation
fee.
If you cancel within 3 calendar days of the scheduled departure or
commencement time, you will be charged a 100% cancellation fee.
By Ship: If the ship is not able to dock in port for reasons that don't belong to clients, our company will not charge any fee to the client.
PRODUCT VALIDITY, MODIFICATIONS & AMENDMENTS
All tours and services offered by Miles&Miles are valid as per the dates
displayed on the website or on your voucher. Miles&Miles is not responsible
or liable for any information that it does not directly provide. All requests
for modifications/amendments must be directed to the Miles&Miles the
customer care email.
It is not possible to change or modify a special event. Sales of Musuem
tickets issued by Mission Dream Travel are final and cannot be amended
once your original purchase is confirmed and have to be communicated
direct to the Agent (Mission Dream Travel) that issues the tickets and
reservation.
All other date-change requests and amendments are subject to availability
by our suppliers and/or service providers; Miles&Miles cannot guarantee the
success of any date-change request.
If you request a date change within four (4) days or less of your confirmed
travel date, Miles&Miles will attempt to honor your request; however
changes made four days or less from your original travel date may attract
an additional fee.
Occasionally our suppliers and/or service providers make changes to tour
dates, prices, inclusions, coverage, age requirements, etc. As a result,
Miles&Miles reserves the right to cancel, change or substitute any service,
tour or product that you have booked at Miles&Miles official website, at any
time, for any reason.
In such cases, if you are dissatisfied with the alternatives offered, you are
entitled to a full refund of the original purchase price.
Notwithstanding the above, when we are informed in advance by our
agents, service providers and/or suppliers of a significant change to a
booking and/or to a tour, or event, we make every reasonable effort to
notify the consumer, travel agent and/or distributor as appropriate, in order
to amend or re-issue the booking where feasible.
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PRICING & INCLUSIONS/EXCLUSIONS
Prices of Miles&Miles website are NOT per person, unless otherwise
specified but alway per hour or per day. Prices are based on the local tariff
at the time of quoting, converted at the prevailing foreign-exchange rate as
determined by Miles&Miles. Price quotations are subject to change without
notice, until a booking has been confirmed.
Unless otherwise specified, prices do not include any tickets for museums,
restaurants, hotels, ticket for the guide, as these services are provided by a
local operator as Mission Dream Travel.
Prices do not include tips/gratuities to tour escorts, drivers or local guides,
baggage and personal insurance any items of a personal nature, and any
beverages or food not specifically listed on Miles&Miles vouchers.
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Miles&Miles VOUCHERS
You will receive a personalized Miles&Miles Voucher for each tour or service
booked. In order to access and print your Miles&Miles Voucher(s), you will
be provided access to a secure webpage hosted by Miles&Miles that contains
a link to your Miles&Miles Voucher(s).
You must provide the original, authentic Miles&Miles Voucher to the
appropriate service provider in order to redeem your tour or transfer. Your
reservation cannot be honored or redeemed without presenting a valid
Miles&Miles Voucher.
The voucher is not a payment receipt but a document that confirmes the
(validita') of the reservation with a reservation number. Without the
reservation number on the voucher Miles&Miles is not resposable for any
missed service or comunication.
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Miles&Miles GIFT CERTIFICATES
Miles&Miles Gift Certificates are not redeemable for cash.
Miles&Miles reserves the right to cancel Gift Certificates obtained
fraudulently.
Miles&Miles is not responsible for stolen or lost Gift Certificates.
All Gift Certificate sales are final. Gift Certificates are not refundable.
Miles&Miles Gift Certificates are valid for 2 years from the date of initial
purchase on the certificate.
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DISCLAIMER & LIMITATIONS OF LIABILITY
Under no circumstances will Miles&Miles or its agents, service providers,
suppliers, and/or distributors be liable for any of the following losses or
damage (whether such losses where foreseen, foreseeable, known or
otherwise):
(a) loss of data;
(b) loss of revenue or anticipated profits;
(c) loss of business;
(d) loss of opportunity;
(e) loss of goodwill or injury to reputation;
(f) losses suffered by third parties; or
(g) any indirect, consequential, special or exemplary damages arising from
the use of Miles&Miles regardless of the form of action.
Miles&Miles and its agents and suppliers, in making arrangements for tours,
transportation or any service in connection with the itineraries of individual
customers, shall not be liable for injury, damage, loss, accident, delay or
irregularity, liability or expense to person or property due to act of default
by any hotel, carrier or other company or person providing services included
in the tours.
Furthermore, Miles&Miles and its agents and suppliers accept no
responsibility for any sickness, pilferage, labor disputes, machinery
breakdown, government restrains, acts of war and/or terrorism, weather
conditions, defect in any vehicle of transportation or for any misadventure
or casualty or any other causes beyond their control.
