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Frequently Asked Questions

 

>> ARE THE ROME AND ITALY TOURS ALL PRIVATE?
Yes. All the tours of Miles&Miles are private and just for the person (family,
couple or individual) that booked the service.

>> IS THERE A LIMIT TO THE NUMBER OF PEOPLE ON A TOUR?
Yes. Each vehicle can seat usually 7 and some allow for a max of 8 passengers + the Driver Escort. If you have more people than will fit into 1 vehicle, we would recommend adding a second van and driver Escort that will tour together. This allows for a more individualized tour.

>> ARE THE WALKING GUIDES AND DRIVER ESCORTS LICENSED?
Yes. Miles&Miles requires to the Travel Agent Mission Dream Travel that operates the guide services for Miles&Miles just authorized and fully qualified guides and tour escorts. A walking guide is a licenced guide that will tour you inside each site without a Van.
A Driver escort is a licenced Tour Escort with Van.

>> DO THE DRIVER ESCORTS SPEAK ENGLISH?
Yes. For the last 25 years, Miles&Miles has specialized in working with English speaking markets (USA, UK, Austrialia, New Zeland, South Africa) and all the operators speak fluent English.

>> IS THE PRICE PER PERSON OR PER HOUR?
Prices are calculated by the hour for city tours and by the day in for day trips out of Rome.

>> WHAT DOES THE PRICE INCLUDE?
The price includes the van and an English speaking driver escort.

>> ARE ENTRANCE FEES INCLUDED IN THE PRICE?
No. Prices do not include entrance fees to museums or sites.

>> WHERE DO WE MEET THE DRIVER ESCORT?
Generally, you will always meet the driver in the lobby of your hotel or anywhere else convenient for the client.

>> HOW DO WE CALCULATE THE TIMING WITH THE DRIVER ESCORT
The timing of a service starts when you meet the driver escort until the
time he/she leaves at the end of service.

>> WHEN WE ARE AT LUNCH, DOES THE TIMING OF THE GUIDE STOP?
No. The driver escort and van are always at your disposal even during lunch time and ready to continue with the tour at your “READY”. Therefore, time spent at lunch is considered part of the tour, after all dining in Italy, is a big part of the Italian experience.

>> CAN WE PURCHASE TICKETS IN ADVANCE
Miles&Miles has a partner Travel Agent Mission Dream Travel that operates and issues all tickets reservation for our customers and purchase tickets for the Vatican and the Borghese Museums. For the Colosseo and the Catacombs it is not required to purchase tickets in advance on our tours.

>> IN HAVING A DRIVER ESCORT ARE WE ABLE TO AVOID LINES?
The Vatican is the only site that without a reservation the line is impossible to avoid. We always suggest to purchase Vatican tickets in advance.

>> DO YOU ACCEPT CREDIT CARDS?
No. Payment should be made by cash or traveler's cheques (Euros or US dollars)

>> DO WE NEED TO LEAVE A DEPOSIT TO CONFIRM THE SERVICE?
No. But, we will need a credit card to guarantee your reservation as per our cancellation policy.

>> WHAT KIND OF VEHICLE WILL WE HAVE? A comfortable Mercedes/Opel Van with air-conditioning will be at your disposal.

>> ARE WE ABLE TO STOP IN PLACES DURING THE TOUR?
Yes. The tour is built with you and for you. The driver escort
will be pleased to stop in any place you like for pictures or explanation.

>> DO DRIVER ESCORT COME WITH US IN THE SITES?
The Driver Escort does not come with you inside some of the sites as is not a guide and parking in Rome can be quite complicated. Rest assured that your driver escort will fully explain each site and allow you to explore at your leisure, spending more or less time at each site as you prefer.

>> HOW SHOULD WE CALCULATE THE GRATUITY?
Gratuity is at your discretion, always considering American standards (10-20%)

>> DO YOU TOUR ALSO IN OTHER CITIES?
Yes. We do organize city tours for: Florence, Venice, Sorrento, Amalfi Coast, Taormina but always operated through Mission Dream Travel.

>> Download the F.A.Q.'s (PDF format)